Refund policy

At Xerox Perfumes, we strive to deliver high-quality products to our customers. Please read our return and refund policy carefully before making a purchase.

1. No Refund Policy

  • We do not offer any refunds on orders once they are placed and delivered.

2. Replacement Policy

We offer replacement only under the following conditions:

  • The product is damaged during delivery

  • The perfume bottle has a defective pump or spray issue

3. Replacement Request Timeframe

  • Customers must raise a replacement request within 5 working days of receiving the product.

  • Requests made after this period will not be accepted.

4. Proof Requirement

To process your replacement request, you must provide:

  • Unboxing video (mandatory)

  • Clear images of the damaged or defective product

Without proper proof, the request may be declined.

5. Product Condition

  • The product must be unused and in its original packaging

  • Items showing signs of use will not be eligible for replacement

6. Replacement Process

  • Once your request is approved, we will arrange a replacement shipment

  • The replacement will be delivered within our standard shipping timeline (3–4 working days)

7. Contact for Support

For any return or replacement queries, contact us:

8. Important Note

By placing an order with Xerox Perfumes, you agree to this Return & Refund Policy.