Shipping policy

At Xerox Perfumes, we aim to deliver your orders quickly and safely. Please read our shipping policy for complete details.

1. Order Processing Time

  • All orders are processed within 1–2 working days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

  • Orders are delivered within 3–4 working days after dispatch.

  • Delivery timelines may vary depending on your location and courier service availability.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and shown at checkout.

  • Any ongoing free shipping offers will be clearly mentioned on the website.

4. Cash on Delivery (COD) Orders

  • COD orders may require confirmation via call or WhatsApp before dispatch.

  • Xerox Perfumes reserves the right to cancel unverified COD orders.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS, WhatsApp, or email.

  • You can track your shipment in real-time using the provided link.

6. Delivery Delays

  • While we aim for timely delivery, delays may occur due to:

    • Courier partner issues

    • Weather conditions

    • Remote location delivery

  • We are not liable for delays caused by external factors.

7. Incorrect Address / Failed Delivery

  • Customers must provide accurate shipping details.

  • If delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

8. Damaged or Missing Items

  • If you receive a damaged or defective product, please refer to our Return & Replacement Policy.

  • An unboxing video is mandatory for claims.

9. Contact for Shipping Queries

For any shipping-related questions, contact us:

10. Important Note

By placing an order with Xerox Perfumes, you agree to this Shipping Policy.